Terms of Service
Last updated: 2 July 2026
1. Who we are
These terms govern all orders placed through this store with Balkan Programs, operated by Inka Jacobs, 17 Stirling Road, London, E13 0BJ, United Kingdom.
2. Products
We sell digital fitness training programs delivered as PDF guides, and a digital Premium Extended Support service. Product descriptions are non-binding until an order is confirmed.
3. Orders and contract
By placing an order and completing payment you make a binding offer to purchase. The contract is formed when we confirm your order and/or provide access to the digital product.
4. Prices and payment
All prices are in Euro (EUR) and include any applicable tax. Payment is due immediately at checkout via the methods offered (e.g. Shopify Payments, credit card, PayPal).
5. Delivery
Digital products are delivered electronically, usually immediately after payment. No physical goods are shipped and no shipping costs apply.
6. Licence and permitted use
On payment you receive a personal, non-exclusive, non-transferable licence to use the content for your own private, non-commercial purposes. You may not copy, resell, share or redistribute it. All intellectual property remains with Balkan Programs.
7. Health disclaimer
Our programs are provided for general fitness and educational purposes and are not medical advice. You should consult a qualified physician before starting any exercise program. You train at your own risk and are responsible for exercising safely.
8. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law. Otherwise we are not liable for indirect or unforeseeable loss. Your statutory rights as a consumer are unaffected.
9. Cancellation
Your cancellation rights are set out in our Refund & Cancellation Policy, including the digital-content exception.
10. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. Mandatory consumer protections of your country of residence remain unaffected.