Privacy Policy
Last updated: 2 July 2026
Balkan Programs ("we", "us", "our") operates this store and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are (Controller)
Balkan Programs, operated by Inka Jacobs
17 Stirling Road, London, E13 0BJ, United Kingdom
Email: support@balkan.consulting
2. What data we collect
- Order & contact data: name, email address, billing address and purchase details.
- Payment data: processed securely by our payment providers (e.g. Shopify Payments, PayPal). We never store your full card details.
- Technical data: IP address, browser/device information, and cookie/usage data.
- Communications: any messages you send us.
3. How we use your data and legal bases
- To process and deliver your orders and provide support — performance of a contract.
- To comply with legal and tax obligations — legal obligation.
- To secure our store, prevent fraud and improve our services — legitimate interests.
- To send marketing emails where you have consented — consent (you can withdraw at any time).
4. Sharing your data
We share data only with service providers who help us operate the store, including Shopify (our e-commerce platform), payment processors and email tools, acting as processors. Some may process data outside the UK under appropriate safeguards (e.g. the UK International Data Transfer Agreement or an adequacy decision).
5. Cookies
Our store uses strictly necessary cookies and, with your consent, analytics and marketing cookies. Manage your preferences via our cookie banner or browser settings.
6. Data retention
We keep personal data only as long as necessary for the purposes above or as required by law (e.g. tax and transaction records typically up to 6 years in the UK).
7. Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent. Contact support@balkan.consulting to exercise these. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Hosting
Our store is hosted by Shopify, which processes order, payment and customer data on our behalf to provide the platform.
9. Changes
We may update this policy; the current version is always available on this page.